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Refund and Returns Policy
At Expo Shoe, customer satisfaction is our priority. We aim to offer premium-quality chapals at affordable prices, and we want you to shop with confidence. Please read our Refund and Returns Policy carefully to understand your rights and our process.
1. Eligibility for Returns
You may request a return or exchange if:
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You receive the wrong item.
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The item is damaged or defective upon arrival.
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The product does not match the description on our website.
We do not accept returns for reasons such as:
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Minor size differences (please check the size guide before ordering).
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Change of mind after purchase.
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Wear and tear from usage after delivery.
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Slight variations in secondhand products (as they are pre-owned and sold as-is).
2. Return Conditions
To be eligible for a return:
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You must notify us within 3 days of receiving the product.
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The item must be unused, in its original packaging, and in the same condition as received.
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You must provide proof of purchase (order ID, receipt, or confirmation email).
3. How to Request a Return
To initiate a return or refund, please follow these steps:
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Contact us via [Email or WhatsApp number] with your order details and reason for return.
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Attach clear photos showing the issue (wrong item, damage, defect).
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Our team will verify your request and respond within 24–48 hours.
If approved, we will share return instructions.
4. Refunds
Once your return is received and inspected:
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If approved, your refund will be processed within 5–7 business days.
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The refund will be issued via the original method of payment or mobile wallet.
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In case of cash-on-delivery orders, we may offer a store credit or bank transfer.
Note: Shipping charges are non-refundable, unless the error was on our part.
5. Exchanges
If you received a faulty or incorrect item, we are happy to send a replacement (subject to stock availability) at no additional cost.
6. Return Shipping
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If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
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If the return is for any other reason (customer request), the buyer is responsible for return shipping.
7. Non-Returnable Items
Due to hygiene and resale reasons, the following items cannot be returned:
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Worn or used chapals
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Items purchased on final clearance or special sale
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Secondhand products unless proven defective
8. Contact Us
If you have any questions or concerns about our refund or return process, please contact us:
📧 Email: info@exposhoe.com
📞 Phone: +92 331 9197 149
📍 Address: Univeristy Road Peshawar Pakistan.
