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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
Payment Information
What payment methods do you accept?
We accept the following payment methods:
Cash on Delivery (COD)
Bank Transfer
Mobile Wallets (such as JazzCash, Easypaisa)
We’ll share the details during checkout or after order confirmation if you’re paying via bank or mobile transfer.
Is online payment available on your website?
Yes, do not have an online payment gateway integrated into the website. However, you can pay via bank transfer or mobile wallet after placing your order manually.
How do I confirm my payment after a bank or mobile transfer?
Please send a screenshot or transaction ID via WhatsApp or email along with your order number. Our team will confirm the payment and process your order immediately.
Will I receive a bill or invoice for my order?
Yes, every confirmed order will receive a digital invoice via WhatsApp or email. The invoice will include product details, total amount, and payment method.
Order & Billing
Are there any hidden charges?
No. The price you see on the product page is what you pay. Shipping charges (if any) will be clearly shown before you confirm your order.
Do you offer installment plans or credit purchases?
Sorry, we do not offer installments or credit purchases at this time. All purchases must be paid in full at the time of order confirmation or delivery.
What happens if I’m overcharged or billed incorrectly?
In the rare case of a billing error, please contact our support team immediately. We will review the order and issue a refund or correction if needed.
Can I change my billing address after placing an order?
Yes, if your order hasn’t been dispatched yet, you can request a change by contacting us via WhatsApp or email. Once the order is shipped, changes cannot be made.
Get In Touch
Have questions about your order, or a general enquiry
Free shipping on orders over a certain amount
Lifetime Customer Support
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